Web & Custom Software
Malta Grand Hotel
Malta Grand Hotel Group
10 weeks
Hospitality
+68% Online bookings
Tech Stack
Next.jsNode.jsPostgreSQLAWS
The Challenge
The hotel group was using a fragmented booking system with poor mobile experience and no self-service guest portal, leading to high call center volume and lost bookings.
Our Solution
We built a custom booking platform with real-time availability, a self-service guest portal for check-in/out, and an admin dashboard for operations management across 3 properties.
Results
68% increase in online bookings
45% reduction in call center volume
Guest satisfaction score up to 4.8/5
Average booking time reduced to 90 seconds
"Surf Technology transformed our digital presence. The booking platform pays for itself every month."
MC
Maria Camilleri
Director of Operations